Social Media & Online Community Post From Around The Web
Every Friday I post links to a few of the blog posts that I read during the week that I found interesting and insightful.
Included in this week’s round-up is a discussion about handling complaints that appear on your company’s social media profile; why images help boost fan engagement; principles that drive customer and fan engagement; and how social media can make your organization stronger.
Handling Complaints in Social Media
There needs to be a workflow that embeds complaints made via social media into the customer service system.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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