Smile! It’s Another Day Of Work

angry face
job searching roar! by flickr: Lara604



Is this really news? It’s in a paper of record, so it must be: Bosses are realizing that happy employees perform better on the job, the WSJ reports. In a call center, the reps who arrived at work happy stayed happy throughout the day, while the ones who were grumpy at work tended to let their grumpy customers get their goats and take more breaks throughout the day just to cope.

Unsurprisingly, workers can’t always check their emotions at the door, but with a little mindfulness (love that word!) you can “reset” and get ready for work.

“One important way employees can reset a negative mood on their own is by creating a so-called intentional transition. That might mean stopping for a coffee, listening to a favorite piece of music or taking a more scenic route to the office.”

Managers can help out by letting employees socialize at the beginning of the day, letting employees play with slinkies in meetings (really?) or even just providing free cookies or fruit.

But the best way managers can keep bad moods from spiraling out of control is to not be in one themselves, it seems.

“The manager who shows immediate frustration with an employee who arrives a few minutes late, for example, likely will exacerbate the person’s bad mood, sending the employee into a negative tailspin that results in lowered productivity and compromised job performance all day. Moreover, the employee is less likely to hear, process and benefit from the manager’s feedback at that time. Waiting for a more appropriate time to discuss the issue will help, both in terms of the manager’s own emotional reaction, as well as the employee’s ability to hear and discuss the feedback.”