How Your Business Should Reply to Comments on Facebook Pages

The following is an excerpt from the Facebook Marketing Bible, the comprehensive guide to marketing your company, app, brand, or website using Facebook. The full version includes an a description of the benefits to your brand of enacting a successful replying strategy, and a walk-through of how to reply to positive commenters, disruptive commenters and trolls, and spammers.

Facebook isn’t just a broadcast medium, but a two-way conversation between your and your fans. Communicating directly with those who Like your Page by replying to their wall posts and comments on your Page updates can help fans feel appreciated, increasing their loyalty and the likelihood that they’ll follow your calls to action.

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