Quote of Note | Marc Newson

“Working with an airline is like working with a country. The politics, the bureaucratic issues—not to mention health and safety—there are huge challenges on every level, really. Just being able to track your bag at any moment during your trip—so much about the aviation industry is lacking. In some ways, it’s inherently technologically driven, and in many others it’s retarded. Things are so slow, so expensive and so mystified. Aviation is a touchy-feely industry—the interface between the airline and the customer is still very traditional.