PR Week Says "Ooops" and "Sorry"

We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood: ---------- Forwarded message ---------- CONVERT BREAKS: __default__ We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood: ---------- Forwarded message ---------- From: Julia Hood Date: Wed, 30 Jan 2008 18:35:04 -0500 Subject: Apology from Julia Hood, editor, PRWeek To: [REDACTED] From the desk of Julia Hood, Editor-in-Chief of PRWeek Date: January 30, 2008 I am writing to personally apologize for the error that caused your PRWeekjobs.com user name and password information to be distributed externally. I am also sorry if you received our job site email multiple times and that your email address was cc'd to other respondents. I want to provide you with background on how this happened; what we have been doing to fix the situation; and what action you may be able to take to limit the extent of this inconvenience. The error originated with our vendor, Adicio, via a technical error, during their work on our behalf with an automated software migration package. When this problem was discovered, just minutes after the project began, Adicio immediately took mitigating action ceasing the transmission and disabling all user names and passwords. This problem impacted a limited portion of registrants to a PRWeek service. Adicio's explanation and apology is currently on our website: http://www.prweekus.com/Adicio-issues-formal-apology-regarding-PRWeek-e-mail-problem/article/104713/ Unfortunately, I know that some of you may still be receiving emails. If that is the case, it is likely that these emails are being bottlenecked at your ISP. Please refer to the list below for obtaining advice on how to stop this from happening in your individual system. - Contact your ISP and request they remove the spam emails awaiting delivery from you (the top ISP contact details are included below). PRWeek is also alerting ISPs of this problem - If your company owns an email server, contact your Systems Administrator and request that they block the specific email address in its Spam filter - Block the senders email address on your system - For peace of mind, change the passwords for other online services you use for which you have been using the same password I know you have been inconvenienced and, even more importantly, are concerned about the privacy of your information. This error may have also shaken your confidence in working and engaging with PRWeek. Again, I offer my sincere apology, as well as my promise to you that we will do everything possible to ensure that this never happens again. I realize it will take time for us to earn your trust again, but we value our dialogue with you and hope it will continue and that we can move past this very unfortunate occurrence. Please feel free to contact me directly with further questions and concerns. My information is at the bottom of this email. Best Regards, Julia Hood Editor-in-Chief, PRWeek 114 W. 26th Street New York, NY 10001 P: 646-638-6031 mailto:Julia.hood@prweek.com ISP contact information ----------------------- CONVERT BREAKS: __default__ We reported earlier on a big security goof made by PR Week. Now, we have the apology from PRWeek editor Julia Hood: ---------- Forwarded message ---------- From: Julia Hood Date: Wed, 30 Jan 2008 18:35:04 -0500 Subject: Apology from Julia Hood, editor, PRWeek To: [REDACTED] From the desk of Julia Hood, Editor-in-Chief of PRWeek Date: January 30, 2008 I am writing to personally apologize for the error that caused your PRWeekjobs.com user name and password information to be distributed externally. I am also sorry if you received our job site email multiple times and that your email address was cc'd to other respondents. I want to provide you with background on how this happened; what we have been doing to fix the situation; and what action you may be able to take to limit the extent of this inconvenience. The error originated with our vendor, Adicio, via a technical error, during their work on our behalf with an automated software migration package. When this problem was discovered, just minutes after the project began, Adicio immediately took mitigating action ceasing the transmission and disabling all user names and passwords. This problem impacted a limited portion of registrants to a PRWeek service. Adicio's explanation and apology is currently on our website: http://www.prweekus.com/Adicio-issues-formal-apology-regarding-PRWeek-e-mail-problem/article/104713/ Unfortunately, I know that some of you may still be receiving emails. If that is the case, it is likely that these emails are being bottlenecked at your ISP. Please refer to the list below for obtaining advice on how to stop this from happening in your individual system. - Contact your ISP and request they remove the spam emails awaiting delivery from you (the top ISP contact details are included below). PRWeek is also alerting ISPs of this problem - If your company owns an email server, contact your Systems Administrator and request that they block the specific email address in its Spam filter - Block the senders email address on your system - For peace of mind, change the passwords for other online services you use for which you have been using the same password I know you have been inconvenienced and, even more importantly, are concerned about the privacy of your information. This error may have also shaken your confidence in working and engaging with PRWeek. Again, I offer my sincere apology, as well as my promise to you that we will do everything possible to ensure that this never happens again. I realize it will take time for us to earn your trust again, but we value our dialogue with you and hope it will continue and that we can move past this very unfortunate occurrence. Please feel free to contact me directly with further questions and concerns. My information is at the bottom of this email. Best Regards, Julia Hood Editor-in-Chief, PRWeek 114 W. 26th Street New York, NY 10001 P: 646-638-6031 mailto:Julia.hood@prweek.com ISP contact information ----------------------- Earthlink Personal account -Support for your existing EarthLink service: 888-829-8466 Commercial - Support for your existing EarthLink service: 800-955-0186 AOL 1-800-827-6364. http://help.aol.com/help/supportcentral/supportcentral.do AT&T Internet service Customer Service - 800-222-0400 DSL Internet Service - 877-937-5288 Netzero You can forward messages to spamdesk@support.netzero.com Information on unwanted e-mails http://www.netzero.net/support/webmail/spam-index.html Verizon Customer service Call (888) 649-9500 http://www22.verizon.com/help/ Comcast 1-800-COMCAST (1-800-266-2278) https://www.comcast.com/corporate/customers/contactus/contactus.html Qwest 1-800-860-1020 Large Business http://www.qwest.com/largebusiness/customerService/oor.html Small Business http://www.qwest.com/smallbusiness/oor/customerService/index.html Time Warner 1-877-321-8333 http://www.timewarner.com/corp/contacts_support.html http://www.timewarnercable.com/Corporate/CustomerService/

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PR Week Says "Ooops" and "Sorry"

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