Microsoft Moves Forward With Multiple Chatbots Despite Its 'Tay' Fiasco

Launches Skype assistant to connect with customers

Microsoft is moving forward with its battalion of bots—even if its first chatbot, "Tay," won't behave.

During its developer conference in San Francisco, Microsoft announced today that it's introducing automated messengers for Skype on desktop, iOS, Android and eventually for the Hololens mixed-reality headset. According to the company, chatbots will allow brands to communicate with customers, enhance service and gather feedback. They can directly interact with users and other bots, notes VentureBeat.

The bots are powered by Cortana—Microsoft's artificial intelligence personal assistant—and will help users coordinate calls, organize calendars, book hotels and handle a variety of other tasks.

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