In Safe Hands: Mobile Connections in the City

Opinion: Traditional call-based emergency service systems are insufficient and outdated

Law-enforcement teams have actively encouraged people to log on in times of crisis
SergeyVasutin/iStock

A mass shooting in Little Rock, Ark., last July led Facebook to activate its Safety Check feature—a crisis-response system that is gaining new recognition in the aftermath of terror. The social media tool invites users to mark themselves as safe and send requests to others in the region—those listed as “not marked as safe yet.”

Law-enforcement teams have actively encouraged people to log on in times of crisis. After the attack on Barcelona last August, police asked people to communicate via social media in order to avoid overwhelming telephone lines.

Critics say that Safety Check encourages panic and promotes an individualistic attitude to global crises. Yet the use of social media is arguably a powerful instrument in the fight for improved city security.

Population growth and economic expansion have driven city-dweller figures up in recent years. More than one-half of the global population now lives in cities. And this rapid urbanization has created “hotbeds of unrest,” as the World Economic Forum warns.

Traditional call-based emergency service systems are insufficient and outdated, leaving an increased number of people vulnerable in a crisis. But new applications that harness a wealth of big data, from real-time location to historical behavioral data, are uniting communities and offering safety in numbers.

Social unrest and hidden violence

While highly populated regions become victim to the most atrocious terror attacks and hate crimes, as spaces get larger and more packed, general violence in the city is also a growing issue. Overall crime may be down in the U.S., but homicides are up in major cities.

Identifying and tracking violent crime is difficult because not all crimes are reported. In the U.K., Unesco recently discovered a hidden surge of domestic violence and violence against women, challenging the assumed decline of violence crime. Similarly, U.S. college campus sexual assault figures, estimated to be one in five, are likely to be far higher. The Department of Justice has estimated that 80 percent of campus rapes go unreported.

As The Atlantic’s Alia Wong reported, crime rates tend to be in line with “whether a given school is a place where students feel comfortable reporting the incidents.”

The evidence makes a clear case not only for improved city security, but also better crime reporting services. And as public fear over crime and violence surges—soaring to a 15-year high in 2016—there’s intense pressure on local authorities to protect against both large-scale terror attacks and silent sufferers.

In an emergency, dial 911

For those willing and able to report an incident, the 911 phone-based calling system requires a person to dial, speak the local language and relay specific location information for first-response teams. This isn’t always possible—for instance, in cases of domestic abuse, or when a person does not know where they are.

The federal government estimated that more than 10,000 people die every year in the U.S. due to inadequate location accuracy in the current emergency service tools. Some 70 percent of emergency calls are made from cellphones in place of home phones, which are particularly hard to track, and this proportion of mobile calls is expected to rise.

In contrast, a smartphone owner can book an Uber with a few taps or basic voice commands. GPS navigation and tools like Waze use crowdsourced traffic data to help drivers map the fastest routes. Google Maps has already predicted where we want to go before we’ve even stepped out the door. Meanwhile, our local firefighters might struggle to find us if we stray too far from home.

The next-generation 911 is long overdue, boasting Internet-protocol-based networks and text and visual tools for ease of use and to help share more valuable data. But this dream barely scratches the surface of what is already possible with today’s mobile technology—enabling fast communications between fragmented systems, automated alerts and, ultimately, saving lives.

Reimagining the travel companion

While Facebook Safety Check touts smart integrations in an already popular online setting, with advantages such as GPS location tracking and known social circles, Google is challenging the tech titan with its own spin on social security.