Man Forced to Move from His House Because Comcast Allegedly Lied

Would Time Warner like to rethink that merger now?

seth morabito comcast house
The Home From Whence Internet Didn’t Come. (PHOTO: Consumerist.com)
Credit:

Poor Comcast. Poor, delusional Comcast, aka one of the worst companies in America.

It’s bad news when a company gets busted hawking old lady rent checks, and it’s really bad when that same company earns repeated headlines for the worst customer service call in the history of cube farms. But now, Comcast is being blamed for causing a guy to move from his modest Washington State home because of a customer service fib.

Meet Seth Morabito, who — according to this first-person, detailed blog — allowed himself to move and purchase a home based upon the bonafide word of someone who works at Comcast.

Like an increasing number of Americans, Seth works from home, meaning that it’s vital that he have a reliable high-speed Internet connection at all times. That’s why before he even put an offer on the house in Kitsap County, WA, he contacted Comcast to confirm that he could get service to his potential new address.

He was told that the home was the address of a former Comcast subscriber and that service would not be a problem. If only it were that easy. Seth moved and relocated to the rural county where only scenes from Deliverance appear familiar awaiting his cable and Internet connection.

Then, on Jan. 31, a Comcast tech came out to perform what should have been a quick installation, only to find that there was no cable infrastructure leading to Seth’s property. Thus began a months-long saga of pointless appointments before Seth ultimately hit a dead end last week.

Seth was told that the closest connection from his house was more than 2,500 feet away and would cost about $60,000 to install — and he was willing to do it. He did just move there. So, what’s the dead end? Let him tell you:

Robert called and told me that Comcast will not do the extension. No ifs, no ands, no buts, they just won’t do it. They wouldn’t even give me the chance to pay for it. Too much effort on their part.

I’m devastated. This means we have to sell the house. The house that I bought in December, and have lived in for only two months.

I don’t know where we go from here. I don’t know if there’s any kind of recourse. I do know that throughout this process, Comcast has lied. I don’t throw that word around lightly or flippantly, I mean it sincerely. They’ve fed me false information from the start, and it’s hurt me very badly.

I don’t know exactly how much money I’m going to lose when I sell, but it’s going to be substantial. Three months of equity in a house isn’t a lot of money compared to sellers fees, excise taxes, and other moving expenses.

Apparently, the guy made the wrong choice in moving to the boonies. He can’t get broadband, DSL, satellite, or even rub two pieces of aluminum foil together. And all of this could have been avoided if only he was told no. Allegedly.

Wonder how that extra manpower for social media is working out?