Kontain CEO David Martin Chronicles Virgin America Fiasco
Memo to airlines: With the skyrocketing use of social networks and with Wi-Fi available on your planes, stories about poor customer service are no longer relegated to word-of-mouth. Instead, they are instantly published and documented for all to read.
Nearly one month after filmmaker Kevin Smith’s well-publicized battle with Southwest Airlines, when he was removed from a flight for being too heavy, it was Virgin America‘s turn for online infamy.
A flight this past Saturday from Los Angeles to New York was diverted away from John F.
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