Jeff Bezos Responds to Harsh NY Times Article

"I strongly believe that anyone working in a company that really is like the one described in the NYT would be crazy to stay."

This weekend, The New York Times unleashed a damning report on the horrible work conditions at It included sources claiming things like, “Nearly every person I worked with, I saw cry at their desk.” And that was far from the worst of it. Amazon’s founder and CEO Jeff Bezos has now responded to the Times piece in a memo to staffers.

“The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems,” wrote Bezos. “The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR.”

“The article goes further than reporting isolated anecdotes,” continued Bezos. “It claims that our intentional approach is to create a soulless, dystopian workplace where no fun is had and no laughter heard. Again, I don’t recognize this Amazon and I very much hope you don’t, either.”