Insulting Customers on Facebook: Real-Life Basil Fawlty or Just Bad PR?
Today we bring you a guest post from Alison Lancaster, an account manager at Pressat, a press release distribution service based in Ancoats, UK. She has more than 15 years experience working in the PR industry. You can follow her on Linkedin.
With about two-thirds of consumers checking online reviews before booking a place to stay, many small businesses are leveraging social media to handle customer feedback — be it positive or negative. After all, such content is readable by potential future guests.
However, the act of maintaining a good public image is not on the top of one Scottish hostel owner’s list.
Todd
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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