Instagram Improves Customer Service With Conversocial
The partnership underscores Instagram's wide consumer appeal and the importance of engaging customers with improved customer service.
Instagram has teamed up with social customer service software company Conversocial to help brands communicate better and faster with their customers’ comments and questions directly on Instagram.
Customer queries on Instagram often get buried or go unanswered for long periods of time, if at all. Support teams are usually made up of marketers, not customer service representatives.
The partnership underscores Instagram’s wide consumer appeal and the importance of engaging customers via the platform with content and improved customer service.
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