Instagram Brings More Transparency to Content Reporting With Support Requests

Users whose accounts were disabled can now trigger an appeal directly via the app

Instagram's new Support Requests feature Instagram
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Instagram marked Safer Internet Day Tuesday with some tweaks to its safety features.

The Facebook-owned photo- and video-sharing network introduced a new Support Requests feature to add transparency to the process when people report content on its platform.

Users can go to their Settings and tap Support Requests to see information such as the status of their reports.

Tapping More Options brings up additional actions they can take, including muting, blocking, restricting or unfollowing the account that the reported content came from.

And if a user disagrees with Instagram’s decision after reporting content, the Request a Review option will prompt a second look.

Instagram said Support Requests will begin rolling out over the coming weeks.

Users whose accounts were disabled can now appeal those decisions directly via the Instagram application, rather than having to go through the Help Center.

The option will automatically appear when people attempt to log in to disabled accounts.

Usernames will be prepopulated, and account holders will have the chance to provide details such as full name, email address and why they believe Instagram erred in disabling the account, and then tap Request a Review.

This feature is also rolling out over the coming weeks.

Instagram

Instagram said in a blog post, “We want everyone to feel safe on Instagram, and we’re committed to building tools and educating people on how to control their experience. For more information about the features we have in place to keep you safe, visit here.”


david.cohen@adweek.com David Cohen is editor of Adweek's Social Pro Daily.
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