HIPAA-Compliant Alexa Skills Highlight How Far We Still Have to Go With Privacy in Voice Tech

We're probably due for a regulatory update

A few new skills are HIPAA compliant, which is nice, but probably not enough to protect user privacy overall.
Amazon

Multiple healthcare companies have announced HIPAA-compliant Alexa skills, promising adequate protection for consumers who use Echo devices for health and wellness.

These new voice skills include the ability to manage prescriptions, find clinics, schedule or cancel appointments and get blood glucose readings and health tips.

HIPAA, or the Health Insurance Portability and Accountability Act of 1996, protects personal information that is stored or transferred electronically by health plans, healthcare clearinghouses and healthcare providers. It covers an individual’s physical or mental health or condition, medical services provided, payment for services rendered and anything that identifies the individual or could be used to identify the individual.

These healthcare providers say Alexa skills make them more accessible and make it easier for consumers to manage their health, which, in turn, may eliminate costly problems that arise from not complying with doctor’s orders. They also align with Amazon’s rumored plans for the healthcare industry, from its acquisition of online pharmacy PillPack last year to reports that it is building a health and wellness team within Alexa and has hired doctors to support healthcare projects.

And yet these new skills are three of a reported 56,750 in the U.S. overall, or .005%. So what about the other 56,747 and the data they access? Should they be subject to higher security standards, too?

Amazon did not respond to a request for comment.

A Google rep said its policies don’t allow “actions” that involve the transmission of information that could be considered protected health information.

Both Amazon and Google have dedicated pages that detail the data their devices and assistants collect and how users can manage it. They say the devices are not always recording but rather waiting to be summoned via wake words, and they light up when recording and/or sending data to the cloud. Alexa users can also configure “certain Echo devices” to play a specific tone whenever audio is sent to the cloud and review their voice recordings and delete them in Alexa privacy settings in the app or online.

Meanwhile, Google says it collects data that is “meant to make our services faster, smarter, more relevant and more useful,” including search history for users who opt-in. It saves conversations on Google servers until users delete them, but notes third parties may share information with Google Home based on their own privacy policies.

And mistakes happen. Like, say, when Amazon accidentally sent 1,700 recordings to the wrong user. Or when Amazon sent a recording of a Portland family to a contact in one of their phones without authorization to do so. Or when Google Home Mini recorded everything in a user’s home and sent those recordings to Google without the user’s knowledge.

Even HIPAA might not be enough in 2019

When President Clinton signed HIPAA into law on August 21, 1996, state-of-the-art technology included digital cameras, home computers and DVD players. Flatscreen TVs were still a year away.

Of course, HIPAA has been updated since then. For example, the Department of Health and Human Services issued guidance on cloud computing in 2016. And in December 2018, it asked for public input on how HIPAA could be modified.

But these new skills indicate that another broader update may be in order, as gaps remain in healthcare and beyond.

“The fundamental issue is that Alexa doesn’t identify who is activating the skill so that they can protect their privacy,” said Rosco Schock, CTO of mobile checkout company Powch. “Like a lot of things, you can have security or convenience but not both.”

Dan Linton, data privacy practice lead at marketing company W2O Group, agreed there seems to be little thought into controlling smart speaker access.

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