GM Attempts to Reconnect with Buyers by Answering Complaints on Facebook, Other Sites

In the case of your General Motors car or truck, if you don’t have anything nice to say about it, you may want to say it on Facebook. The financially rescued auto maker has recently set up a new customer service team to devote special attention to what people are saying about the brand on Facebook, Twitter and other social networks.

GM also plans to increase its social media team, which currently consists of 5 members devoted solely to scouring the internet for GM-related chatter, doubling the group by the end of April, according to a recent article by the Detroit Free Press.

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