Facebook to allow page admins to comment on public reviews

One of the main ways a Facebook user can leave feedback for a restaurant (or any other business) is through the reviews. Much like on other sites such as Yelp, users can grade the place-based page on a 1-5 star scale and leave a review.

Now, Facebook is rolling out the ability for page admins to respond to these reviews as the page. Previously, a page admin could only comment or like a review as their personal profile.

This will help place-based pages and businesses on Facebook quickly respond to negative reviews, as well as reward or thank users for positive reviews, giving patrons more incentive to rate the page.

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