Facebook Revamps Help Center

FacebookHelpCenter.jpgFacebook revamped its Help Center, adding features including a new search interface, content filters, frequently asked questions and user-to-user support.

Help Center manager Jason Min posted on the Facebook Blog:

Recently, we introduced a more streamlined design and a series of other changes for the Help Center to make it faster for you to find the answers you need. The improvements include:

A new search interface that displays related help pages and matches help content for other languages if there are no results in your language, in addition to the regular FAQ results and user-to-user help topics.

Filters on the left-hand side to navigate the available content types: FAQs, user-to-user support and the new privacy and safety pages.

Separate user-to-user support navigation for both those who simply want answers from other users, as well as those who want to answer other people’s questions.

Unique Web addresses, or URLs, for each FAQ so you can share them with friends and family who are looking for help.

Remember, you can access the Help Center by hovering over your Settings menu in the top navigation on Facebook or by clicking the “Help” link located at the bottom of every page. The Help Center is currently available in Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Japanese, Korean, Norwegian, Polish, Portuguese, Russian and Spanish, and we’re working to expand the number of available languages as quickly as possible.

Inside Facebook adds that the “Added Applications” link on the Help Center shows all of the applications added by users, and clicking on each app enables them to provide feedback to Facebook or the app owner.

The new Help Center also includes notices on the right-hand side alerting users to the privacy changes the social-networking site introduced earlier this month, along with a guide to what to do if your account has been hacked or phished, according to Inside Facebook.