Facebook Testing Private Messages Between People and Pages
Facebook has confirmed it is testing a feature that allows people to communicate privately with page owners.
This “Private Messages for Pages” feature would be beneficial for pages who would prefer to deal with customer service matters off of the public Wall. However, sending a private message does not generate a News Feed story, and if fans start to use the message feature to give a company praise or ask general questions, pages might miss out on the positive effects that would result from a person’s friends seeing the activity.
According
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in