How To Show Your Customers The Love On Facebook: EXCLUSIVE INFOGRAPHIC
Shortstack asked 1,403 businesses and brands to rate their own customer service -- more than 98 percent of those polled manage a Facebook page -- and a whopping 76.9 percent of the polled said they give at least "great" customer service, while 30 percent rate their service as "stellar."
We asked 1,403 businesses and brands to rate their own customer service — more than 98 percent of those polled manage a Facebook page — and a whopping 76.9 percent of the polled said they give at least “great” customer service, while 30 percent rate their service as “stellar.”
Most companies reported using multiple means to deliver their support, with social media rating most used, at 79.7 percent.
The rest of the top five went like this:
- Email, 78.3
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