Chart: These 10 Brands Are 'Socially Devoted' To You
T-Mobile and DISH are the most responsive U.S. businesses on Facebook, according to the results of Socialbakers' first quarterly report for 2013. This chart ranks the top 10 brands for customer service by response time and rate relative to the number of fans.
T-Mobile and DISH are the most responsive U.S. businesses on Facebook, according to the results of Socialbakers’ first quarterly report for 2013. This chart ranks the “Top 10 Socially Devoted Brands” for customer service by response time and rate relative to the number of fans.
Socialbakers defines Socially Devoted brands as those “that respond to at least 65% of the user questions submitted to them on Facebook,” the company explained. “Among those, to determine the final rankings, the real number of questions ignored is subtracted from the real number of questions answered for each brand.
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