USA Today Highlights a Kinder, Gentler Chick-fil-A
Fantastic lede and equally fantastic rest-of-story from USA Today marketing reporter Bruce Horovitz. His feature article begins as follows:
ATLANTA — Chick-fil-A is finally crossing the road.
As the company prepares to expand to New York, Chicago and beyond, Horovitz got an exclusive look in Atlanta at the company’s new test kitchen and chatted with CEO Dan Cathy, whose controversial 2012 comments about gay marriage sparked nationwide protests.
Can a company admit its mistake(s), change with the times and be forgiven? We think so.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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