This Ketchup Brand Tricked Tripadvisor Reviewers Into Giving a Brutally Honest Taste Test

Curtice Brothers handed out its product to poorly rated restaurants to see if it would make a difference

Inspiration meets innovation at Brandweek, the ultimate marketing experience. Join industry luminaries, rising talent and strategic experts in Phoenix, Arizona this September 23–26 to assess challenges, develop solutions and create new pathways for growth. Register early to save.

Online reviewers have a reputation for being brutally honest. So when ketchup brand Curtice Brothers went seeking unbiased opinions about its product, it knew it could count on the online reviewer community for a candid assessment—for better or worse.

Curtice Brothers and ad agency Ogilvy Berlin devised an experiment in which users of travel review site Tripadvisor would review the ketchup without realizing it. After finding restaurants with the worst ratings on Tripadvisor, the team gave those establishments bottles of Curtice Brothers to place on tables and waited to see if the ketchup would make any difference to the negative reviews.

AW+

WORK SMARTER - LEARN, GROW AND BE INSPIRED.

Subscribe today!

To Read the Full Story Become an Adweek+ Subscriber

View Subscription Options

Already a member? Sign in