The healthcare provider strikes back: the sequel

When we last left our protagonist—that would be me—I had been told by Empire Blue Cross Blue Shield that spraining my ankle while stepping off a stationary ski shuttle bus was an “automobile accident” and that I should contact my car insurer to have my emergency-room bill paid. This makes the claim on the Empire home page that its new plan gives consumers “a more active approach to healthcare” ring strangely true, as it apparently takes a lot of action to get a bill paid.