This Breast Cancer Ad Goes From Despair to Joy Just by Reversing Its Own Script

Physical beauty may be the ultimate focus of this intense two-minute breast-cancer PSA from cosmetics chain Ulta—but the moving message it delivers is far from skin deep. Mullen Lowe created the ad, which is meant to raise funds for research during and beyond Breast Cancer Month. Survivor Tracy DeSoto appears in the video, and narrates it. She collaborated with copywriter Tara Nelson on the palindromic voiceover, which, halfway through, reverses its initial message. Of course, that's not a new approach. This Argentinian political ad from some years ago, for example, works the same way. Still, the dramatic one-eighty is especially powerful in this PSA, mirroring how a patient's outlook can change over the course of time and treatment. "We found Tracy through a coworker of mine, Kara Dolce," says Christy Blain, svp, group cd at Mullen Lowe. "I worked with Kara at Publicis N.Y. At the age of 26, she was diagnosed with breast cancer. She has since founded Fighting Pretty, an organization that sends beauty care packages to women fighting breast cancer. Kara reached out to her email database looking for a breast cancer survivor who would like to document her first haircut post treatment for a video. Tracy responded and we knew right when we spoke to her on the phone, that her story and her journey would touch millions." DeSoto described her hair falling out as "a moment stopped in time," Blain recalls. "She was in a business meeting and ran her fingers through her hair as many people do. A clump of hair fell out in her hand. She didn't know what to do with it, so she politely excused herself and threw her hair away in the bathroom trashcan. This was the moment Tracy decided that this disease wasn't going to define her." The fear that a serious illness will alter our appearance is an especially powerful theme, and it's clearly on brand for Ulta, as the chain sells cosmetics and haircare products. "For a survivor, that first haircut is a moment of pride," says Blain. "It's a symbolic step toward moving forward. It's a moment to feel like herself again. The triumph of that first haircut was a moment that Ulta wanted to elevate to the masses because frankly, it's a moment many people could relate to. Lots of people think a haircut is something that just needs to happen every six weeks. Sometimes we take the simple act of being able to get a haircut for granted." That insight, presented here with great honesty and the right balance between trepidation and hope, helps make the spot a cut above. Ulta is also urging consumers to share selfies of their best "pink looks" (lips, lids and locks) with the hashtag #UltaPinkOver during the month of October. For each photo, the marketer will donate $1 to Breast Cancer Research Foundation, up to $20,000. CREDITS Spot: First Haircut Client: Ulta Beauty CMO: Dave Kimbell VP Brand Marketing: Shelley Haus Marketing Director: Karla Davis Integrated Marketing Manager- Desirae Kirchmeier Director, PR & Social: Karen May Social Media Manager: Sally Scarbrough Agency: Mullen Lowe (Winston-Salem) Chief Creative Officer: Mark Wenneker Executive Creative Director: Jason Black Group Creative Director: Christy Blain Copywriter: Tara Nelson ACD/Art Director: Chad Laughlin Head of Production: Susanna Gates Rose O'Connell Sr. Agency Producer: Keith Rose Group Account Director: Anne Elwell Account Director: Mandy Hubich Account Supervisor: Mary Boyd Chenery Account Coordinator: Kellie Sinkele Production and Post Production: Production Company: The Original Chicken Boy Director: Mark Miks Executive Producer: Jeff Tannebring Director of Photographer: Mark Miks Editorial Company: Beast, Chicago Editor: Matt Glover Assistant Editor: Melissa Weinmann Telecine: Company 3 Colorist: Tyler Roth Visual Effects: Method Studios Flame Artists: Brandan Baki Music: Asche and Spencer Audio Post: Ozone Music and Sound

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This Breast Cancer Ad Goes From Despair to Joy Just by Reversing Its Own Script

Getting back to that first haircut

David Gianatasio

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David Gianatasio