Here’s How Much More Satisfied Customers Are With Streaming Services Than Subscription TV

2018 ACSI telecom report shows how far traditional providers have fallen


The American Customer Satisfaction Index released its 2018 telecommunications report and, perhaps unsurprisingly, streaming services have blown subscription TV out of the water when it comes to customer satisfaction. This is the first year streaming services have been featured in the telecom report, and they had an average rating of 75 out of 100 compared with subscription TV’s paltry 62, a 3.1 percent decline over last year’s score and an 11-year low. By nearly every measure, customers are more satisfied with streaming options, the ACSI report shows, with some brands standing out more than others.

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