Stephen H. Yu
Stephen is president and chief consultant at Willow Data Strategy.
Personalization Is a Team Effort, and Technology Is Only One Player
It's all about connecting the dots between technology, analytics and content.
The First Rule of Personalization: How to Not Annoy the Customer
What does 'personalization' really mean? And how can marketers use it to truly connect with their customers without annoying them?
Personalization Is Not About Product, Channel or Brand
Creating golden records is not something for which you just turn on AI-based software and call it a day.
14 Ways Brands Can Put One-to-One Marketing Back to Work
Understanding both 'action' (what you did) and 'reaction' (what recipients did in response) is key.
Transaction Data Is the Most Powerful Predictor of Future Behavior
Knowing which questions to ask is key to accessing "clean" purchase information.
Marketers Should Use Modeling to Compress Large Data into Small Answers
Analysts need to provide answers to questions, not mounds of data.
Why Data Presentation Needs to Be Digestible and Insightful
Data presentation is all about cutting down the noise.
In Data Analysis, the Right Answers Come Only From Asking the Right Questions
How data analysts and decision makers can better adjust to understand one another.
An Election Lesson: How to Eliminate Emotional Factors From Predictive Analytics
Election polling errors show why data models need to reach beyond human surveys.