Lynne Capozzi, CMO, Acquia
5 Tips for Pivoting to a Digital-First Strategy During Covid-19 (and Beyond)
Customer loyalty has been crucial during the pandemic, but earning this trust is much more difficult.
Follow Your Data to a Better, More Intelligent Customer Experience
The customer journey is rarely ever a straight line. People are complex. And in 2020, consumer behavior has gotten even more unpredictable.
3 Ways Cross-Channel Marketing Can Do Better in the Next Decade
A truly loyal customer shops online, in-store and everywhere in between. Unfortunately, that loyalty isn’t often rewarded with good marketing.
The Case for Open Marketing
A standard marketing cloud today includes a content management system (CMS), a customer relationship manager (CRM), website personalization and much more.
Consumers Only Give Brands One Chance to Get Data Privacy Right
Establishing a strong foundation of consumer trust could mean the difference between preserving the customer relationship and saying goodbye forever.
How to Rewrite the Playbook on Responsible Data Use and Win Consumer Trust
A mutual agreement or “handshake” between brands and consumers provides certainty about which data can be used and how.
Overcome the Personalization-Privacy Paradox
Marketers find themselves in a paradox, stuck between delivering the levels of personalization consumers crave and finding ways to protect their privacy at the same time. Here are some ways [...]