Kriti Kapoor

  • This is a Profile

    3 Tech Innovations That Will Make Mobile Messaging Real for Social Customer Care in 2017


    Opinion: At the end of the day, mobile messaging is still in its early stages. It’s relatively unproven in customer-care circles. Challenges remain around security and systems integration. And we have yet to see that “killer app” capable of catapulting this technology toward mainstream adoption.