Gregg Johnson

Gregg Johnson

Opinion Contributor
Gregg Johnson is CEO of Invoca, which provides call tracking and analytics software to enterprise brands.

‘Robot Doctor’ Shows Why Customer Experience Shouldn’t Always Lean on Tech

When the stakes are high, brands must offer a human touch.

Why Facebook Data Will Take Smart Speakers to Levels Beyond Amazon’s Echo

Opinion: Facebook is positioned to transform the voice assistant category with its wealth of social and interest-level data.