Dave Carroll
Statistical Insignificance
Brand Marketing
One of the most annoying concepts far too many companies embrace when it comes to customer service is that of “statistical insignificance.” Their goal: “Get it mostly right, most of [...]
Dave Carroll
Brand Marketing
One of the most annoying concepts far too many companies embrace when it comes to customer service is that of “statistical insignificance.” Their goal: “Get it mostly right, most of [...]