Why Lowe's and Target Brought Their Technology Teams In-House

Insourcing gives retailers more control—if they can afford it

While off-the-shelf technology works for smaller brands, retailers the size of Lowe’s and Target sometimes struggle to find solutions that fit. And, when they outsource their tech needs, the result is often dreaded silos in which staff can’t collaborate.

At the National Retail Federation’s event in New York this week, the chief information officers (CIOs) of Lowe’s and Target discussed what prompted them to bring IT in-house in recent years and how the move has impacted their organizations for the better.

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