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For many of us, 2020 was a year of endless monotony. For businesses, however, it was a year of immense upheaval, and perhaps no industry has had to adapt rapidly to new consumer behaviors more than the retail sector.
Looking forward to a new year, we can expect to see even more changes as consumers test new channels for discovery and purchases, while brands and retailers seek to position themselves wherever they anticipate shoppers will be.
We
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