General

JCPenney's Top Marketer Resigns After Only 9 Months

Shawn Gensch was the third chief customer officer hired in less than five years

Photo of Shawn Gensch next to a shopping card with the J.C. Penney logo
Shawn Gensch was hired to fill out J.C. Penney's executive leadership team last summer. He was deemed a "vital component" by the retailer's CEO. Getty Images
Headshot of Mónica Marie Zorrilla
By Mónica Marie Zorrilla

February 26, 2020

JCPenney’s third chief customer officer in less than five years has left the Texas-based department store chain after only nine months on the job.

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Headshot of Mónica Marie Zorrilla

Mónica Marie Zorrilla

Mónica is a breaking news reporter at Adweek.

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