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Key Insight:
- Retailers quickly responded to consumers’ desire for contact-free experiences, but not necessarily with cashierless technology.
- The type of retailer and location also affects how important going cashierless could be to a store’s bottom line.
Checkout-free technology provider Grabango recently announced its first conversion of a GetGo Café+Market outside Pittsburgh, hailing the now-cashierless convenience store as “a new era of shopping.”
We have, of course, seen similar technology since 2018 from Amazon, which operates 25 checkout-free Amazon Go locations in four U.S.
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