Adapting to Crisis

Retailers Prioritize Contactless Shopping Over Cashierless Tech

Curbside pickup and digital payments are the immediate focus

pittsburgh-grabango-amazon-go-CONTENT-2020 — More cashierless stores are appearing, but retailers are opting for other contactless methods for now.Grabango

September 2, 2020

Key Insight:

Retailers quickly responded to consumers’ desire for contact-free experiences, but not necessarily with cashierless technology.

Lisa Lacy

Lisa Lacy is Adweek's commerce editor.

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