3 Big 2022 Predictions for Retail—No, Stores Aren’t Going Anywhere

Brick-and-mortar outlets take on new roles, including facilitating livestream shopping

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After two years of accelerated ecommerce adoption, it’s safe to say that the retail consumer experience (CX) will continue to evolve at a blistering pace in 2022. But how will 2022 differ from the previous two years? In a word: complexity.

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