With Personalization, Sales Needs to Catch Up to Marketing
Digital sales rooms can supercharge your go-to-market efforts.
How Businesses Can Rethink Their Rewards Programs in the Age of Inflation
Emotional versus transactional loyalty is the new frontier.
AI’s Impact on Marketing May Be Getting Easier to Quantify
A pilot by Kroger and MMA Global yielded impressive results and valuable takeaways for marketers.
Consumers Value Values—and Their Loyalty Depends on Them
Personalized communications and gated offers transform purpose into concrete actions.
LGBTQ+ People Will Revolutionize Brand Experience on New Consumers’ Terms
A community largely defined by love on their own terms speaks to a new consumer who will simply live, in all ways, on their own terms.
Tailor Your Content, Media and Messaging With Intent Data
Account-based marketing needs these signals from clients and prospects to stay as efficient as possible.
Personalize Consumer Messaging With Information They’ve Already Shared
Permission means permission. You either have it or you don’t.
The Guest Checkout Problem: Avoid Leaving Shoppers Out in the Cold
A whopping 72% of shoppers who avoid logging in are actually returning customers.
Build Digital Resilience to Stay Competitive in a Cookieless World
The demise of cookies doesn't have to lead to the demise of performance marketing.
Personalization and Privacy Can Live Under One Roof
It’s hard to fault customers for wanting to have their cake and eat it, too.
Begin With the End: Reverse Engineering a More Personal Brand Experience
Every reason people convert is another potential purchase path.
From Reactive to Holistic: Exploring the Various Levels of Personalization
Let’s call “fulfilling customer’s explicit demand”—or “reactive personalization”—the first degree in personalization.
The Brands Reviving the Lost Art of Letter Writing to Drive Loyalty
The likes of Sweaty Betty, John Lewis and Gymshark are putting pen to paper to drive retention.
It’s Time to Address Email’s Image Problem
There's a difference between compelling imagery and burying content in photos.
Advertisers Have the Data. What Comes Next?
Hyper-personalization is the core of a great digital experience.