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NEW YORK In a couple of firsts, Yahoo! overtook Google and the entire e-business sector took a hit in terms of consumer satisfaction, according to an annual report released Tuesday.
Other nuggets from the University of Michigan’s American Customer Satisfaction Index, known as ACSI, include a decline for AOL and a boost for Ask.com.
According to the ACSI, Yahoo! gained 3 points from last year to this year, on a scale of 0-100, in customer satisfaction, scoring 79, while Google dropped 3 points to 78, the lowest Google has scored since ACSI began collecting e-business data in 2000.
ACSI
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