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It turns out American workers might actually use instant messaging (IM) to discuss more than Britney Spears’ marital status. A new survey by the Pew Internet & American Life Project suggests that programs like AOL Instant Messenger and Yahoo! Instant Messenger are good for doing actual work, in addition to gossiping (see the chart). The survey found that of the 53 million U.S. adults who use IM, some 11 million (21 percent) indulge in it at work.
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