Why Starbucks Is the Top Brand on Facebook

Starbucks has been racking up accolades in the digital and social media space. As of July 23, the coffee chain surpassed Coca-Cola as the most popular brand on Facebook, with more than 3.6 million fans, per InsideFacebook.com, an independent blog that tracks the social networking site’s developments. It was also named the No. 1 “most engaged brand” in a report published by Altimeter Group last month. These recent feats are the result of Starbucks’ aggressive digital and social media strategy, said Starbucks digital strategy director Alexandra Wheeler in an interview with Brandweek. That’s because Starbucks has moved from “experimenting” to actively incorporating and utilizing social media channels, such as Twitter and Facebook, in its brand marketing plans. Wheeler discussed how recent social media initiatives—like “Free Pastry Day”—are delivering real ROI for the brand, and how digital will play an active role in the fall nationwide launch of Via instant coffee. Excerpts from that conversation are below.