Walgreens Seeks Progress, Not Perfection, During Pandemic

How the drugstore's pharmacists and Sesame Street contributed to growing the bottom line

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Similar to other retailers during the pandemic, Walgreens has had to make several adjustments to keep pace with a capricious year.

To help keep its customers safe, in May Walgreens rolled out digital drive-thrus, allowing people to order products online then pick them up at one of its 7,300 participating pharmacy drive-thrus. The following month, the drugstore chain introduced contactless same-day curbside pick-up at more than 8,600 locations nationwide.

Walgreens also began offering Covid-19 testing, completing more than 500,000 tests per month, according to a September statement by the company.

“We partnered with the CDC and the White House to be able to provide Covid testing in our store footprint, in our parking lot,” Alyssa Raine, group vp of customer marketing platforms at Walgreens, told retail reporter Richard Collings during Adweek’s New



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