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When InterContinental Hotels Group (IHG) announced last week it was getting rid of those ubiquitous mini bottles of toiletries from its roughly 843,000 rooms, Jack Read started getting emails.
As the in-kind coordinator at Thrive DC, a nonprofit that supports Washington D.C.’s homeless community, Read is responsible for liaising between companies and individuals who want to donate goods. After IHG’s news, donors asked Read if Thrive had enough supplies and offered additional toiletries.
When a business makes an operational decision—like ending individual-size products—there are always unintended consequences.
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