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No one likes shipping and handling charges. But when buying a sofa from the local department store, one might be inclined to accept the S&H charge as a necessary evil. Well, not so in the online world, where research shows that 63 percent of consumers say shipping and handling charges have deterred them from buying something on the Web. According to a new report from Jupiter Media Metrix, what seems to be at issue is not the presence of S&H charges but the way e-tailers are using them.
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