Join retail experts, marketers and brand leaders at Elevate: Future of Shopping on Nov. 16 to learn how to connect with shoppers along the fragmented path to purchase. NexTech, Dec. 6–7, in NYC. Register now to save 40%.
Driving over two-thirds of customer loyalty, companies are increasingly recognizing the power of the consumer experience as a brand differentiator. Walgreens is no exception, recently creating the role of chief customer officer after examining how vital CX is to understand growth strategies and profit opportunities for the company and accelerate its transformation, both digitally and in-person.