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It's 2017, but advertisers and marketers remain at odds over the changing nature of their relationship, according to results from a New Year Outlook survey conducted by development firm RSW/US.
Asked about "troubling trends" in the industry, for instance, answers coming from the two disciplines were almost diametrically opposed.
Marketers complained that agencies "haven't figured out how to be project-based," pointed to a perceived "lack of technical and data-savvy teams on our accounts," and claimed that too many legacy shops have yet to complete the cultural shift from old media to new.