McCann Worldgroup Has a New Chief Client Officer

Nannette LaFond-Dufour already oversees L'Oréal

McCann Worldgroup is promoting Nannette LaFond-Dufour, the lead on the company's L'Oreal business, to chief client officer. The Paris-based president of the McCann Beauty Team, who is relocating to Manhattan in September, will continue to oversee L'Oréal as part of her expanded role.

McCann Worldgroup chief Harris Diamond said LaFond-Dufour isn't replacing anyone. Rather, she'll bring coordination and consistency to existing client efforts while helping integrate business across different disciplines. In addition to oversight of global clients like L'Oréal, Nestlé and Coca-Cola, LaFond-Dufour is charged with identifying regional clients that should be looking for global opportunities.

"It's no secret that I think all our people should be attached to clients," said Diamond. "The difference will be in making sure there is a quality and focus in our drive to enhance client business. Nannette is one of those people who deeply understands not just business but also creativity and how to handle clients' strategy."

LaFond-Dufour joined McCann in 2012, where she's been responsible for L'Oréal efforts in more than 70 markets. Previously she was at DDB Worldwide as global business director for seven years, working with brands like Johnson & Johnson beauty products. She was also business director at Kaplan Thaler Group, where she worked on Pfizer Pharmaceuticals, Roche, AstraZeneca and U.S. Bank.

"This year, cross-selling integrated services and bringing in more regional business has been pretty high," said Diamond about the need for a role like LaFond-Dufour's. "That's helping us to redefine the way we think about our business."

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