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Hilton and Marriott locations across California are taking extra precautions when it comes to staff-to-guest interactions by introducing robots that deliver groceries, wine, towels and even pet treats to customers.
Hotel Trio, a Marriott hotel in Healdsburg, Calif., is employing its social distancing robot ambassador, Rosé, which is programmed with the hotel map, embedded with technology to communicate with the elevator and phone systems, and able to be at a guest’s room in five minutes.
“For guests who prefer contactless deliveries,” said Scott Satterfield, general manager of Hotel Trio, in a statement, “Rosé provides them with peace of mind as she can deliver items to their suite.”
Guests can receive deliveries by placing them through the front desk, and within moments will be greeted by Rosé, which is sanitized after each room visit.
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