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Sixteen years ago, Milton Glaser was sitting at his usual wooden table at his design studio on 32nd Street, looking out the window at the black smoke billowing from Lower Manhattan, where the World Trade Center Towers had stood until the previous afternoon. Like most New Yorkers, the famous graphic designer was shocked and numb from the 9/11 terror attacks. But unlike them, Glaser had the means of making an immediate difference. Breaking out the famous I ♥ NY logo, Glaser singed the left side of the heart and added the words “more than ever.”