How CMO Jennifer Breithaupt Built Brand Love at Citi 'From The Inside Out'

The Brand Genius honoree developed internal ‘rallying cry’ for employees and focused on experiential marketing

PALM SPRINGS, Calif.— When Jennifer Breithaupt took over as global consumer CEO of Citi in 2017, she was tasked with injecting more emotion into the financial services brand to differentiate the brand. As Breithaupt quickly found out, that required a near-complete overhaul after asking how the organization was showing up.