How AI Is Making Voice Chatbots More Realistic Than Ever

Tech advances make bots more conversational, but controlling what they say remains a challenge

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When customers call one of the many hotels and restaurants that now use voice tech startup PolyAI’s services, there’s a chance a digital host will answer. Far from the robotic monotone one might expect from an automated line, the voice will sound chatty and conversational. It will hesitate and inflect in all the right places and maybe even sport a regional accent.

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This story first appeared in the Aug. 8, 2022, issue of Adweek magazine. Click here to subscribe.